If you have a Helpscout account you can display customer information inside of Helpscout when viewing the same customer.

The process of setting this up isn't hard, but it does have a few steps.

  1. Create a Custom App in Helpscout

  2. Locate the Helpscout mailbox id, and email

  3. Update settings in Mavenseed

Create a Custom App in Helpscout

Open up Helpscout, and click on the Manage dropdown, then select "Apps."

Scroll to the bottom of the page and select "Custom App."

Add a name for the app. This can be anything, it's displayed on the card in Helpscout.

Choose "Dynamic Content" which will reveal a few more fields.

Add the Webhook URL using the URL below, but replacing XXXX with your sites subdomain.

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