Helpscout
If you have a Helpscout account you can display customer information inside of Helpscout when viewing the same customer.
The process of setting this up isn't hard, but it does have a few steps.
  1. 1.
    Create a Custom App in Helpscout
  2. 2.
    Locate the Helpscout mailbox id, and email
  3. 3.
    Update settings in Mavenseed

Create a Custom App in Helpscout

Open up Helpscout, and click on the Manage dropdown, then select "Apps."
Scroll to the bottom of the page and select "Custom App."
Add a name for the app. This can be anything, it's displayed on the card in Helpscout.
Choose "Dynamic Content" which will reveal a few more fields.
Add the Webhook URL using the URL below, but replacing XXXX with your sites subdomain.
https://xxxx.mavenseed.com/tenant_webhooks/helpscout_app
Last modified 3mo ago
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