> For the complete documentation index, see [llms.txt](https://docs.mavenseed.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mavenseed.com/managing-your-site/settings/integrations/helpscout.md).

# Helpscout

If you have a Helpscout account you can display customer information inside of Helpscout when viewing the same customer.

![](https://2508417753-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LZ_LzUrkOiRAdHS8Ti2%2Fuploads%2FVM5VfMs0jj8pDirBn3d1%2FScreen%20Shot%202022-02-23%20at%202.42.04%20PM.jpg?alt=media\&token=3b24b720-15f1-4cca-bae4-d22cd1653c3e)

The process of setting this up isn't hard, but it does have a few steps.

1. Create a Custom App in Helpscout
2. Locate the Helpscout mailbox id, and email
3. Update settings in Mavenseed

### Create a Custom App in Helpscout

Open up Helpscout, and click on the Manage dropdown, then select "Apps."

![](https://2508417753-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LZ_LzUrkOiRAdHS8Ti2%2Fuploads%2FqJiDhwctxo5NlgMeVvfN%2FScreen%20Shot%202022-02-23%20at%202.46.41%20PM.png?alt=media\&token=49c88cee-5e5b-44d0-b20e-923eff8cb02a)

Scroll to the bottom of the page and select "Custom App."

![](https://2508417753-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LZ_LzUrkOiRAdHS8Ti2%2Fuploads%2FFw8tujmss2I9ytddV9Sy%2FScreen%20Shot%202022-02-23%20at%202.47.01%20PM.png?alt=media\&token=f1e02c6d-bc9a-48e7-996f-50743998b6b1)

Add a name for the app. This can be anything, it's displayed on the card in Helpscout.

Choose "Dynamic Content" which will reveal a few more fields.

Add the Webhook URL using the URL below, but replacing XXXX with your sites subdomain.

`https://xxxx.mavenseed.com/tenant_webhooks/helpscout_app`

![](https://2508417753-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LZ_LzUrkOiRAdHS8Ti2%2Fuploads%2FjL4A7C5u0wibyTyoiyTg%2FScreen%20Shot%202022-02-23%20at%202.50.22%20PM.png?alt=media\&token=b387da2f-72f8-42e1-8af9-d0fd4734a2f0)