# Buzzes

When discoursing with customers in the community forum, sometimes a reply or a response isn't actually needed. In this case you can buzz a customer reply.

{% hint style="info" %}
This feature is in its early stages, and not yet incorporated into customer notifications.
{% endhint %}

Only site admins and staff can buzz a customer question or response. This adds a layer of value because it's a separate and direct response from the site crew!

* Buzzes are displayed at the bottom of both questions and replies
* A site admin or staff can only buzz once
* Limited to 16 characters in length
* Cannot be edited, just deleted

![](https://2508417753-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LZ_LzUrkOiRAdHS8Ti2%2F-Mkl_Quf80xNCk-UdPjK%2F-Mklc9TEROCFR7NbagWz%2FImage%202021-09-29%20at%208.56.15%20AM.jpg?alt=media\&token=89cbd709-f0da-4026-be6d-90f602fdf9ba)

You can buzz by clicking the happy face + icon.

And buzzing is simple! Just click, type, and press enter. The buzz will instantly be displayed.

![](https://2508417753-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LZ_LzUrkOiRAdHS8Ti2%2F-Mkl_Quf80xNCk-UdPjK%2F-Mklcn_gUZq8okTNORUl%2FScreen%20Recording%202021-09-29%20at%2008.58.25%20AM.gif?alt=media\&token=f9cf5a56-2b1d-4a41-9340-82651eb1af71)

 To remove a buzz, simply click and delete.

![](https://2508417753-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LZ_LzUrkOiRAdHS8Ti2%2F-Mkl_Quf80xNCk-UdPjK%2F-Mklcwxyf3rkg-3HqPxR%2FScreen%20Recording%202021-09-29%20at%2008.59.30%20AM.gif?alt=media\&token=d32c3a63-1844-45a9-aa7e-aa24acabfa09)