Buzzes
It's like a miniature comment!
When discoursing with customers in the community forum, sometimes a reply or a response isn't actually needed. In this case you can buzz a customer reply.
This feature is in its early stages, and not yet incorporated into customer notifications.
Only site admins and staff can buzz a customer question or response. This adds a layer of value because it's a separate and direct response from the site crew!
- Buzzes are displayed at the bottom of both questions and replies
- A site admin or staff can only buzz once
- Limited to 16 characters in length
- Cannot be edited, just deleted
You can buzz by clicking the happy face + icon.
And buzzing is simple! Just click, type, and press enter. The buzz will instantly be displayed.
To remove a buzz, simply click and delete.
Last modified 2yr ago