Buzzes

It's like a miniature comment!

When discoursing with customers in the community forum, sometimes a reply or a response isn't actually needed. In this case you can buzz a customer reply.

This feature is in its early stages, and not yet incorporated into customer notifications.

Only site admins and staff can buzz a customer question or response. This adds a layer of value because it's a separate and direct response from the site crew!

• Buzzes are displayed at the bottom of both questions and replies

• A site admin or staff can only buzz once

• Limited to 16 characters in length

• Cannot be edited, just deleted

You can buzz by clicking the happy face + icon.

And buzzing is simple! Just click, type, and press enter. The buzz will instantly be displayed.

To remove a buzz, simply click and delete.