Eventually all of your data will be able to exported, but there's a lot of it! So we've been adding different types slowly but surely.

Currently you can export Customers, Orders, and Subscriptions.

When you're ready to export data, log into your Mavenseed site and click on the Account menu item in your Avatar drop-down menu.

1. Click on the Sites Tab,

2. On the site you're looking to export the data for, click the three dot menu item and choose Data Exports,

3. Click on the "New Data Export" green button in the top-right corner,

4. Choose type of data that you want to export

5. Optionally, choose a date range.

6. Click "Begin Export"

You may access your Mavenseed account settings at any time through your Avatar dropdown menu on the upper-right hand side of the site.

is the merchant processor that Mavenseed uses for charges and recurring membership billing. We have integrated with the platform to enable you to use your own Stripe account for all payments. This puts you in full control and removes the middleman. Your payments, in your account, paid out to your bank account on your terms.

There are no setup fees for connecting your Stripe account. The only fees are the normal transaction and processing fees that Stripe charges for payments, which are an industry standard of 2.9% + $0.30. That rate can typically be negotiated with Stripe once your account has sufficient transaction history.

Importing customers to your Mavenseed site is relatively simple, with a couple guidelines to follow.

While you're able to import customers without orders in your CSV upload, Customer information is required to import orders and subscription plans.

Depending on if you're looking to just import customers, customers with orders or customers with subscriptions we have the guides below to do so

To add a custom domain to your site, first find the the site in your sites list, then select "Domains" from the dropdown list.

Next, specify the apex domain that you wish to add. An apex domain is a top level domain like yoursite.com, or myawesomeshades.com. Mavenseed doesn't support custom subdomains like docs.mysite.com. That would be like, inception.

Any previously imported courses can have images applied with an import. A single CSV file containing the original id of the content, along with the image url is all it takes.

Welcome to Mavenseed!

Your platform for selling digital content and growing an audience for your business. Whether you're migrating from another platform or building your new business with Mavenseed from the ground up, we're here to help and glad to have you.

After you register, you'll be on your way to create your first landing page, digital download or online streaming course. Don't worry, we're here for you along the way, if you have any questions along the way we're just an email away .

Preparing your data to import

You'll need to know your customer's email, first and last name to use the data importer. .

1. Download the template above 👆

2. Fill in your customers first name, last name and their email.

3. Next you'll want to fill in what product(s) you'd like attached to these customers. To do so you'll need to grab the slug, or the last part of the product URL and paste that into either the course or download column.

Example - I am interested in attaching this course to a customer import.

I would grab the last bit of the URL to paste into my .csv underneath the column courses. In this example, it would be the "how-to-drone-with-a-drone"

Once your data is ready, be sure to save this as a .csv on your computer.

Uploading to Mavenseed

When you're ready log into your Mavenseed site and click on the in your Avatar drop-down menu.

1. Click on the Sites Tab,

2. On the site you're looking to import data into, click the three dot menu item and choose Data Imports,

3. Click on the "New Data Import" green button in the top-right corner,

4. Leave the import type blank

This will take you to the Data Import log. The status of your most recent upload will show Pending. To clear this typically you may have to refresh the page to see that your .csv was properly imported.

To confirm, head over to your Customers menu to search review your customer list.

The Final Step

During the import process Mavenseed does not notify your members. Instead we've kept this control in your hands to craft that custom experience.

The one thing your newly imported members will have to do is reset/update their password to claim their account. They may do so by visiting the forgot password link on your Mavenseed site.

⭐️e.g. yourdomain.mavenseed.com/customers/password/new

As a Maven of Mavenseed you may choose to create multiple sites, all managed conveniently from a single login.

• View: Will take you to the public logged in view of your site

• Gateways: Connect Stripe Merchant account to your site to begin processing revenue

• Site Admin: Takes you to the Admin section of your site where you can build content, adjust site settings and visuals.

• Edit Site: Update your sites name and subdomain

• Archive: Archiving your site will remove it from public access.

How to delete your site from Mavenseed

There may be a time you'd like to remove a site from Mavenseed, this can be done through your Account >

1. Click Edit on the site you'd like to delete from Mavenseed,

2. On the right-hand side there is a Delete Site button, with a reminder you could also archive your site instead,

3. When ready, click the Delete Site button to begin the dismantling process.

4. We'll display the first prompt to ensure this is what you'd like to do.

Mavenseed was built with Stripe in mind. Stripe is the merchant processor used to accept and process card payments from your customers. Create a Stripe account here. When you first create your Mavenseed account, you'll be asked to connect your Stripe account.

If Stripe is new to you then we recommend exploring our Stripe Documentation.

Mavenseed currently offers a PayPal Braintree integration, though intends to sunset this in favor of a native PayPal integration in the future. If this is of interest to you please let us know.

Our intentions with Mavenseed, are not to make money unless you do, with no imposed timeline for you to begin selling. Creating a Mavenseed account is free, but does require an invite. Request one here.

Visit https://mavenseed.com/register-free and enter your information, along with your invite code. Enter your preferred URL for your site, but don't fret you can change this later, even point a custom domain to your MS site.

Next steps

Videos can be imported and attached to individual lessons. The video must be hosted on Wistia, but it doesn't have to be hosted by Mavenseed. As with other types of imports, this starts with a CSV file with the following column data:

Your Mavenseed site has (3) policies that are automatically created when you create your site. They won't be publicly visible until you complete them, and move the status to "published".

These policies are displayed to customers when registering, subscribing, or placing a digital order, and can be viewed individually on their respective pages. They serve as the underlying foundation for your site providing support for GDPR.

From a 10K foot view, they work like this:

When a user consents to your terms of service, privacy policy, and/or email-marketing policy, we record that as a record into the database along with the customers IP address, the copy of the policy at the time it was created, and the actual checkbox from the form.

Having all of this data provides you with full compliancy against the GDPR.

Customers can control these consents within the Privacy Center in their customer account.

Email Marketing Policy

https://yoursite.mavenseed.com/policies/email-marketing

This policy determines whether or not the user should be added to your Mailchimp list and eligible to receive marketing emails. When the user un-checks the box, they are removed from your list.

Privacy Policy

https://yoursite.mavenseed.com/policies/privacy-policy

This policy typically has information like what you're doing with the customers information.

Terms of Service

https://yoursite.mavenseed.com/policies/terms-of-service

This policy should contain what customers can or can't do on your site.

When a customer views the policy that they consented to, we display that record to the customer along with when they gave that consent.

How to edit policies

Policies are specific to each site you have here on Mavenseed, and can be unique. To edit and publish policies:

1. While logged in, using the avatar drop-down in the upper right corner and choose account,

2. Click on the Sites tab,

3. On the site you'd like to edit, choose the three circle drop-down menu and click Policies.

Preparing your data to import

We'll add in the subscription plan ID within the .csv to attach customers to a subscription plans, and create order records for the customers being imported. You can find the Subscription Plan ID by visiting Subscriptions > Plans in your admin.

1. Download the template above 👆

Sometimes it's necessary to add an author to a post, but without actually giving them full access to the admin portions of your site accessible by the site owner, and staff members.

To help with this, you can invite a user and give them a role of Author. After adding them to your site, you can add them as an author to a post. Once added they will be able to access this under /authors/posts.

1. and give them a role of "author".

2. After they accept the invite, create or edit a post, and add them as an author.

It's easier to collaborate when you know who to talk if you have a question about an edit, or to be aware of the edit in the first place!

While viewing a course click on the Revisions tab to see when the course was last updated.

After you've created a and configured the details and selling options it is time to upload files. These attached files are what the customer will actually download upon purchasing your Download.

To add a new file to your Download simply navigate to the Files tab and then Drag & Drop the file from your local storage or click browse to select the file.

Once the file has been uploaded it'll appear alongside any other attached files in a list.

Removing a file is as simple as clicking the trash icon on the right side.

Preparing your data to import

Similar to importing customers with no orders, we'll add in the product slugs within the .csv to attach those products, and create order records for the customers being imported.

1. Download the template above 👆

2. Fill in your customers first name, last name and their email.

3. Next you'll want to fill in what product(s) you'd like attached to these customers. To do so you'll need to grab the slug, or the last part of the product URL and paste that into either the course or download column.

Example - I am interested in attaching this course to a customer import.

I would grab the last bit of the URL to paste into my .csv underneath the column courses. In this example, it would be the "how-to-drone-with-a-drone"

Once your data is ready, be sure to save this as a .csv on your computer.

Uploading to Mavenseed

When you're ready log into your Mavenseed site and click on the in your Avatar drop-down menu.

1. Click on the Sites Tab,

2. On the site you're looking to import data into, click the three dot menu item and choose Data Imports,

3. Click on the "New Data Import" green button in the top-right corner,

4. Select your import type: Orders,

This will take you to the Data Import log. The status of your most recent upload will show Pending. To clear this typically you may have to refresh the page to see that your .csv was properly imported.

To confirm, head over to your Customers menu to search review your customer list.

The Final Step

During the import process Mavenseed does not notify your members. Instead we've kept this control in your hands to craft that custom experience.

The one thing your newly imported members will have to do is reset/update their password to claim their account. They may do so by visiting the forgot password link on your Mavenseed site.

⭐️e.g. yourdomain.mavenseed.com/customers/password/new

Sometimes it takes a team! If you'd like to invite authors or additional staff, you can invite them via their email through the Users account tab.

Access to your site is determined by something called a role. When you invite someone to your site, you can give them a role of either staff, or author.

The invited member will receive an email with your logo, and button to claim their invitation. An e.g. email is used below for our CG Cookie project.

Clicking the Claim Invitation button will bring the invitee to a Create an Account page. Once their account is created they will be added to your site, and listed as a user on the invite page.

An Unclaimed status will be show if the invited user has not claimed their invite. Clicking the link icon will also enable you to copy/paste the invite link directly in a chat communication or email with the invitee.

Plugin subscriptions are complete separate from your main subscription to Mavenseed, and are offered through the Maven Market on select plugins. Each of Premium plugins will have their own price, and are charged as separate subscriptions based on the number of sites that you would like to activate the plugin on.

You can have multiple plugin subscriptions each with their own recurring payment date. These can be managed from the "Addons" tab within your account.

For each plugin subscription, you can update the plan or cancel it completely. Your plugin subscription will remain active through the end of the plugin subscription billing period.

Quotes, or testimonials sprinkled throughout your Mavenseed site can help establish trust and reputation with your potential customers.

To create a new quote head over to Content > Posts > Quotes while logged in to your Mavenseed admin account.

Click on the New Quote button

Within each quote, you'll have the ability to add the quote itself, the person's name, and their avatar or image to represent them.

The right-hand side will serve as a preview of what the quote will look like on your site.

🌟 For the best results, upload an image that is of a Square Ratio. 1:1

Once complete, click Create Quote.

How to display the quote on your Mavenseed site

After you've created a few quotes, let's head over to the Page Builder and drop in the quotes leaf.

Are you curious how your videos are performing?

How to view your Course Video Stats

1. Login with your Mavenseed account and head over to your Site Admin,

2. Clicking on Content then Courses in the left hand menu will display all of your created Courses,

3. Click on the drop-down menu on the course you'd like to review statistics on and choose Stats.

This will bring up an array of data regarding the performance of the video content on your course.

This includes:

• Video Views

• Load Count

• Play Count

• Play Rate

Updating stats

To update the stats, click the sync button at the bottom of the list.

Customers of your site are able to submit a submission to exercises they have access to. While they may only submit one submission per exercise, they have the ability to edit the submission up until it is graded.

How Customers Submit Exercise Submissions to your Exercise.

Once logged in and with access, viewing the exercise will display a exercise submission button (Folder with + on it).

Adding A Submission

Clicking the exercise submission button (folder with + on it) will bring you to the page to submit your exercise submission.

Depending on the Exercise type, students will be able to submit the required information to you.

• Title: The name of the Exercise submission,

• Description: An overview of what you're submitting,

• Submission Image: Actual image of the Exercise

When ready click the Add Submission button.

After submitting the Exercise Submission, it will be added to the . Additionally displayed to the student will be a status block informing them the status of their submission while viewing the exercise.

Students Access to their submissions

Students are able to view their collection of Exercise submissions by visiting their Account > Exercise Submissions tab.

Clicking View will take them to the Submission.

Adjusting your Course Details directly affects how your course is viewed publicly on your site. Take a moment to write efficiently and compelling text to communicate what value your customers will gain if they were to Subscribe or Purchase this piece of digital content from you.

• Title: This is the Title of your Course displayed on the site.

• Excerpt: Think of this as your elevator pitch. A brief paragraph summarizing what your course is all about. The excerpt is typically displayed alongside the course thumbnail

• Categories: You may optionally categorize your course. If no categories are present in the drop-down,

• Tags: If you're leaning on the , adding tags will great help the chances your customers can find what their looking for on your site.

• Author: Select the author you'd like displayed and attached to this piece of content.

• Feature Image: This is your feature image that best represents the Course.

Depending on the type of course you're offering. Having the ability to attach files to it will be important. E.g. Including student starter sheets, or work files to get started.

To add new files

Drag and drop the files onto the site, or click the browse link to locate them on your local computer.

You'll see a file uploader displayed. Once the file is successfully uploaded it will appear in your course files list.

How they are displayed

As someone who manages the site, course files won't be visible to you, but they are visible to the customer when viewing a course, or lesson within the course.

When the "Course Files" button is clicked, it slides open to reveal the list of files.

When they are displayed

First and foremost, access to the files hinge on the course. If the course is free, then the files are free to download.

If the course is not free, and it's a digital purchase only, we check their record of purchases. If it's a subscription only thing, we check to see if the subscription plan that's attached to their subscription, has file downloads enabled. If it's a team we check the team access.

In all cases above, the customer won't be able to download the file unless they have a subscription (or if the course is free).

They will see the files, but when they attempt to download it, the following prompt will be shown:

Sometimes it's better to leave a trail of breadcrumbs or notes to help your brain out in the future. If there is something you'd like to leave for your future self, or for a collaborator leave a note!

When discoursing with customers in the community forum, sometimes a reply or a response isn't actually needed. In this case you can buzz a customer reply.

Only site admins and staff can buzz a customer question or response. This adds a layer of value because it's a separate and direct response from the site crew!

• Buzzes are displayed at the bottom of both questions and replies

• A site admin or staff can only buzz once

• Limited to 16 characters in length

• Cannot be edited, just deleted

You can buzz by clicking the happy face + icon.

And buzzing is simple! Just click, type, and press enter. The buzz will instantly be displayed.

To remove a buzz, simply click and delete.

Setting up your first Download

Think of downloads as the thing your customer purchases from your store and then takes it home. A download could be a PDF ebook, script, application, or .zip of nearly anything.

From your site.mavenseed.com/admin page, click Content then Downloads menu item on the left hand side. If the Menu is not displayed due to a smaller screen size, click the three bar menu item to expand it.

Click on the New Download green button on the upper right corner to get started.

• Title: Describe your download, don't worry you can change this at any time.

• Modify the Slug: If you click the here link, this will allow you to edit the slug, or URL of the download. Note you must enter a title first.

• Description: Quick description of the download, which you may also change at any time. (Note with the new Page Builder this is likely to become the Excerpt used for SEO)

Click the Create & Continue to move onto more details of your download.

Next steps, to adjust the details, price, and selling options of your download. The max size for Downloads is 10 MB. The types of files that are accepted are: jpg, jpeg, png, gif, pdf, csv, zip, and srt.

• Title: Describe your download, don't worry you can change this at any time.

• Modify the Slug: If you click the here link, this will allow you to edit the slug, or URL of the download. Note you must enter a title first.

• Description: Quick description of the download, which you may also change at any time. (Note with the new Page Builder this is likely to become the Excerpt used for SEO)

• Categories: You may optionally categorize your course. If no categories are present in the drop-down,

• Tags: If you're leaning on the , adding tags will great help the chances your customers can find what their looking for on your site.

• Add Author: Here you can assign an author to this piece of content, this will display their name and avatar publicly on the download.

• Feature Image: This is your feature image that best represents the Course.

We designed the Live Stream feature of Mavenseed to be your perfect Youtube Companion tool. Letting YouTube do what they do best, with Mavenseed filling in the gaps to grow your business.

Creating a New Live Stream

To get started you'll need to have an active YouTube account and the Live Event's watch URL handy. If you're not sure how to set this up, head over here to learn more. If you don't have a YouTube Stream URL ready, click the link below the field to create a manual one.

Login to your Mavenseed Site Admin, click on Content then Live Streams and then the New Live Stream button in the upper right hand corner.

1. Title: Descriptive title of your live stream,

2. Short description: text to be displayed underneath the thumbnail of your live stream,

3. Starts and Ends: This is displayed to your customers, does not actually start/stop your stream.

4. Click Schedule & Continue.

Understanding Live Stream Statuses

• Draft: By default all new Live Streams on Mavenseed are set to draft. Draft posts are not visible to the public allowing you time to edit your stream before Scheduling,

• Scheduled: This status will publish the Live Stream to your Mavenseed site. Enabling it to show up publicly and be searched. In this status members will be able to RSVP for the Live Stream.

• Live: This turns off the ability to RSVP, and displays a link to your YouTube Watch URL for your members to click on and visit. Note this does not email or notify your members, instead keeping that within your control with your MailChimp account.

Within the Media tab, you're able to update your Youtube Stream URL and upload your recorded live stream once it has ended.

How is Archived Media Displayed?

With the stream status in Archived, this will update your Live Stream Content page to display a video. This video can be uploaded here via the Media tab and displayed to those who could not make the live version of your stream.

Archived Live streams are displayed publicly on your site, and are searchable. Learn more about statuses here.

With Mavenseed Live Streams, clearly see who has RSVP'd for your Live Event. With the ability to email them before and after the stream taking place with your MailChimp account.

The RSVP tab will display a list of members whom have said they'd like to be notified about your Live Stream. Members who purchase through the cart and subscribe form the Live Stream page will be auto RSVP'd.

When Mailchimp is integrated

Members who RSVP will receive two tags and automatically get added to your Mailchimp connected audience. This enables you to quickly segment this cohort within Mailchimp.

The two tags are:

1. stream-rsvp

2. stream-First10CharactersOfStreamSlug

Adding custom tags to your content will help refine your customers search results when looking for content on your site.

To begin creating tags

1. Login with your Mavenseed account, and head over to the Site Admin,

2. Click on the Content and then Tags left-hand menu item and then the Green New Tag button in the upper right hand side.

3. Here you're able to create one tag a time that can be used across your Mavenseed site.

4. Once these tags are created, you'd like to tag.

Here you can view a list of payments from your customers. Future functionality is being built for this section.

Each Maven site comes equipped with a global site search that will search your content based off of it's Title, Excerpt, Category and Tags.

The search can be accessed by visiting your Mavenseed domain http://yourdomain.mavenseed.com/search

Here your member can search your content by the Custom categories you've set up, and types of content on Mavenseed.

Pages are "static" meaning they don't change as the content of your site does. Pages are typically used as Team Pages, Contact Us, About you, and Landing Pages.

e.g. Here is an example of .

With some creativity, Pages could also be used to embed live streams from YouTube for your members, or a custom home page for your entire site leaning on Mavenseed's to create it.

Setting up your first course

Courses are like the fruit on your tree. Self contained symptoms of hard work and growth of your tree here at Mavenseed. 😎

Courses contain Chapters, Chapters contain Lessons, Exercises, and Quizzes. A Chapter is required to add a Lesson, Exercise or Quiz to a course.

Creating a course is a powerful feature of Mavenseed. You have a lot of flexibility on how you choose to set up your course; from the content it contains, if you're selling it as a single product, bundling it or including it within your subscription.

Adding a Quiz to a Chapter

• Title: This is the Title of your Course displayed on the site.

• Slug: This is editable just below your title. It's the URL of your live stream.

• Excerpt: Think of this as your elevator pitch. A brief paragraph summarizing what your course is all about. The excerpt is typically displayed alongside the course thumbnail

Offering paid or free access to your YouTube Live streams via Mavenseed is a great way to leverage your existing audiences while building a community around your brand.

By default all of your products can be purchased individually. Additionally you may offering. Enabling customers to subscribe to your site at a recurring period to retain access to your content.

The Page Builder allows you to quickly build custom landing pages for your courses, downloads, pages, and live streams. To access the Page Builder on any of the supported pieces of content, click on the Build your Page button in the upper right corner when editing in admin.

This will take you to the Page Builder view of the content you're building on Mavenseed, with the admin bar displayed at the top of the page.

To open the page builder, click the green icon in the top-right portion of the screen.

Once the page builder opens, you can add any number of page leafs by dragging them from the panel, to your page.

How much does it cost to sell something on Mavenseed?

If you're selling something on Mavenseed, a transaction fee is collected for each purchase, or recurring membership payment. Mavenseed's fee is 8% for free accounts, and 4.5% for Plus accounts. Keep in mind the fee's negotiated with your merchant (Stripe) account are separate from ours.

If you're not selling digital content yet, Mavenseed is currently free to use for your personal website or landing page.

By default the page at /subscribe will show your active subscription plans. From here your customers can choose the plan they want to sign up for, then proceed to subscribe.

You can override this default view by creating a page with a page slug of "subscribe". The page title can be whatever you wish, so long as the page slug is "subscribe".

1. Create a new page, and title it "Subscribe."

2. After creation, you can change the title, but leave the slug as "subscribe".

An individual UTM Campaign Report will be created for each visit to your site that contains UTM Parameters. Campaigns are grouped together, and at a glance you can determine the top referrers, along with how many visits the campaign has generated.

Once you have your course created, you may begin adding content to your course. Each piece of content lives within a Chapter, or grouping.

Editing a Chapter within a Course

The first chapter of any new course has been automatically created for you. Though you'll likely want to rename this when you're building your content on Mavenseed.

When creating a Course it will begin in Draft, meaning it's not publicly visible on the site. Under settings you have the ability to schedule the release date and time of the course in the future, enable questions and control if you'd prefer paid or free access to the course.

• Publish Late: Choose a specific date in the future to have a course published,

Depending on your business model you may be interested understanding how your customers are progressing through your course content.

To access a customers progress report log into your Mavenseed Site Admin and click on the Customers menu link on the left-hand side.

1. Click on the view menu to the far right under Actions. This will take you to the customer view.

2. Click on the Progress tab to see a list of courses the member has engaged with. At a quick glance you'll be able to see what course is being consumed, total progress and the ability to dive into further details by clicking

Let's within Mavenseed. We'll call these Subscription A and Subscription B for the time being.. This mimics a typical offering of Basic and Pro.

Let's say we have six products.

Subscription A (Basic) will have access to three of these products with Subscription B (Pro) to have access to all six of these products with a different price point.

Members who Subscribe to a plan will receive relative tags and automatically get added to your This enables you to quickly segment this cohort within Mailchimp.

The tags are:

• free - this tag is added to anybody that creates a free account & checks the "Notify me of..."

The Customers page of your admin view gives you quick access to all of your customers that've purchased content from you.

View a Customer

To view a single customer click View in the customer list, which will take you to a details screen for that specific customer.

From this detail screen you can see their personal details, recent orders, any subscriptions they may have, and access to their associated Stripe profile. You can also view any activity from the customer such as downloads or course completions.

There's two different ways that you can provide a free subscription to your customers. The key difference between them is how customers access your content.

Option 1

We can consider the lack of a subscription record, a "free" subscription. For example, you can direct customers to register a free account. Your customer won't have a subscription, but they will have an account and will be able to view the content that you've set as free.

Option 2

This method is great if you want your users to sign up and have an actual subscription, complete with access, but you don't want them to have to pay.

1. Create a subscription coupon with 100 as the Percent Off.

From the Subscription tab of your Mavenseed account you may upgrade to a paid plan or modify an existing subscription.

The pricing options are free or Plus.

Free

$0/mo + 8% transaction fee

• 1 site

• Unlimited courses

• Unlimited downloads

• Unlimited posts

• Unlimted Users

• Memberships

• Landing Pages

• Custom Domains

• Product Bundles

• Sales Tax Support

• Progress tracking

• Reports

• 3rd party integrations

• 8% transaction fee

Pro $39/month or $790/year

This plan includes all of the free plan features. It will increase the download limit to 500mb, and the video limit to 300. It also reduces the transaction feels from 8% to 4.5%.

Have higher requirements? Email us what you're thinking at

Cancelling

You can cancel your subscription at any time within your account under the subscription tab. When you cancel your subscription, your subscription will still remain active until the end of your payment period.

During this time you can reactivate your subscription with a single click, should you decide to stay (which you should!).

If the end of your payment period approaches and your subscription is still canceled, we will delete it. If you wish to resubscribe after this, you will need to create a new subscription.

Resubscribing

If you have canceled your account and are beyond the end of your payment period, you will likely no longer have a subscription that exists. To resubscribe, log in and visit the Subscription tab, then select a plan to resubscribe.

Your dashboard is unique to you as someone managing a site, and holds widgets that display different types of information.

Adding Widgets

Add a widget by clicking the "Add Widget" button. A panel will open up and allows you to select between a few different types of widgets with different information.

Each widget can have a unique title and date range. We currently provide a few pre-set date rangers, although this may change in the future to allow custom date ranges.

• This Week - The current week beginning on Monday

• This Month - The current month

• Last Month - The last month

• This Year - The current year

Email Subscribers

This is a total count and graph of the change over time in your email subscriber list. The email subscriber list is powered by Mailchimp, which requires account.

Revenue

The Revenue widget is an at a glance view of your recent revenue.

Subscriptions

This widget shows both pending and active subscriptions created within the selected date range.

Recent Activity

This is a powerful widget allowing you to drill down and display any type of activity on your site. You can select different types of events to display in the widget, and you can have as many Activity widgets on your dashboard as you want.

With this widget you can select an Author, and any customer submitted records for any content that the author is added on, will display. For example, if you select Exercise Submissions with a specific author, then it will only display submissions to exercises if that user is marked as an author on that specific course.

Clicking on a single event will bring you to the Event view ande will mark that Event read. This will only mark it read for you as a user.

Clicking on All Events will bring up your Latest Activity feed.

This displays all the events happening on your Mavenseed site. Here you can sort and filter by the types of events you'd like to view.

Additional Settings

Your dashboard widgets can be moved around by simply dragging them around the dashboard. Additionally, you can adjust the layout between two or three columns.

How to create a new Blog Post

Login to your Mavenseed account from https://mavenseed.com at the top right, or in the bottom right corner of the footer. Visit your Site admin through the Account tab, or by clicking on your sites name through the Avatar dropdown menu.

Click on Content then Posts in the left-hand side Menu, and then the green New Post on the right side of the page.

• Title: What is the title of your Blog post? Keep in mind what people may search to find this topic. Make it relevant and compelling. Avoid click-bait activities!

• Excerpt: This is your elevator pitch. Keep it brief. This text is displayed next to the image thumbnail on your site.

• Categories: To help sort content or to create custom navigation links add custom to your content.

Click Continue to create your post, and begin adding in additional information.

• Status: Draft, Published or Scheduled. As the logged in admin on the account you can preview a draft,

• Post Content: Craft efficient, compelling text in the body of the post.

• Select Authors: The author dropdown list will list out all of the invited collaborators to the site. This will publicly display who was the author of the content on the course's page.

Edit Published At Date

You can now adjust the published date on a blog post. Posts are also now filtered by published at date which you may adjust.

An incredible powerful tool available to you is to create Exercises to have your customers test their knowledge learned from your content. Exercises are a great way to promote community engagement.

To add an Exercise to your Course

1. Click the three dot menu icon in the upper right hand corner of the content block. Choose Add Exercise from the drop-down menu. This will slide out the Create Exercise panel on the right hand side of your browser.

• Exercise Title: Be descriptive and compelling

• Content, or Description of the Exercise: Here is where you can go into detail about what you'd like to see your customers accomplish.

There are five different types of Exercises that you can create. These determine what type of submission the customer will submit.

Image

Examples of this would be if you're running a photography class and would like your students to submit their homework as an image to the site. Or if you're running a 3D Modeling class and would like to have your students submit their still frame renders.

When submitting to an exercise, the customer will be able to upload an image (5MB limit) with the submission.

File

This allows customers to submit files with their submission. The uploader supports multiple, large files at a single time.

Text

Text Submissions enable you to have students submit things such as code, or narrative for a writing class.

Video

In this type of Exercise, customers will be able to supply a link to any public video on YouTube, Vimeo, or Wistia.

Sketchfab

With Sketchfab based exercise submissions, customers can submit a link to any public Sketchfab model.

To review and Grade Exercises

As your students submit their exercise submissions, those will show up in your Activity tab. Additionally, if you are listed as an author on the course, then you will be send an in-app notification when a student submits their assignment.

Grading exercises is done by viewing the associated with the exercise submission. From here you can either pass, or fail the submission and supply any notes. The staff member who grades the submission is then listed as the instructor.

The customer will receive a notification of their grade, and at this point a private comment system will be opened between the submission, and the customer (any author can respond in the comments).

By default all of your products may be purchased individually.

Additionally you may create a subscription that would include access to your products. Enabling customers to subscribe to your site at a recurring period to retain access to your content.

Enabling Free Access to your course.

If you choose to Enable free access, you'll be given an additional option to require the viewer to be logged in to access it.

On the product, if the Sign in Required is checked, they will be presented with a button to create a free account.

When choosing to sell a product

you have a few options to consider: price, single purchase or bundled, and whether or not to include in the MavenFeed.

1. Price: Choose the price you'd like to sell this piece of content individually. If you're not sure what to price it out as, email us at [email protected] and we'll do our best to assist.

2. Product Type:

   1. Single Purchase: Meaning you're selling this product as an individual product

Content Accessible only with a Subscription?

Check this box if you're not interested in selling your product individually through your Mavenseed site. Instead of an Add to Cart, logged out, not subscribed members will see a Subscribe button.

For members which are subscribed, they will see a View button when logged in and active.

Add product to a subscription plan

After you've decided to sell the product, added a price and saved it. You'll have the ability to also assign the product to an existing subscription plan directly from the sell tab on the product.

Show in the Mavenfeed?

One of the most challenging things about starting an online business is distribution, and growing the audience to distribute to. We've created Mavenfeed as an opportunity to increase awareness of your hard work. Checking the box will populate your product publicly in this feed.

Each site comes with an option to run an active community forum. By default the feature is enabled in your site's main navigation, though may be remove by editing your site links.

The community topics are populated by questions asked on your enabled content across your site, and from topics created directly on the community.

For community topics created by questions on content. There will be a link on the question connecting where the topic was created.

Organizing

Community topics can be categorized into both categories, and sub categories. These will be displayed on the topic itself, and link to a filtered view of topics with that specific category or sub category.

These filters are displayed on the index page of the community forum as well.

Subscribing to Topics

It's helpful to understand how and when you or the customer will be notified of new activity.

For Topics

If you create topic in the community forum, then you are automatically subscribed to the thread to receive further notifications when new replies are left.

If the customer creates the topic, then they will be automatically subscribed to the thread only if they have that setting enabled within their Preferences under /dashboard/preferences.

For Replies

When you or the customer replies to a topic, then the thread will become "unviewed" to everyone who has viewed it. When we say "unviewed" that is to say, the question is no longer grayed out on the front page of the community forum.

The thread will also display the number of new replies since you last viewed the thread.

You and customers both can un-subscribe to topics.

Both you and customers will receive notifications of new activity within the app, respective of your Notification Settings.

Pinning Topics

Questions can be pinned, which will stick to the top of the community forum when viewing the index. Pinned questions are denoted by an accent triangle which uses the primary color of your sites design.

Site admins and staff can pin any questions by visiting the question, and using the dropdown toggle to pin or un-pin.

Restricting Access

You can set up your community forum such that it can only be access by a paying subscriber. This setting can be found under admin/settings, at the very bottom of the screen.

Once you toggle this box, only those with a subscription will be allowed to access individual forum posts. They will still be able to view the index listing at the forum main page, but will be shown a prompt to upgrade to a paying subscription, which will link to your sites /subscribe page.

You also have the option of restricting to a specific plan. Meaning, only those with the selected plan have access to the community forum. This can be setup by editing any subscription plan, and selecting "Community Forums" from the list of Supported Features.

By default all of your products can be purchased individually. Additionally you may create a subscription offering. Enabling customers to subscribe to your site at a recurring period to retain access to your content.

Creating a Free Download

To offer your download available for free, check the "Enable free access" check box. Note to remove free access click the red "Delete attached Product" button to return your download to it's default state.

1. Price: Choose the price you'd like to sell this piece of content individually. If you're not sure what to price it out as, email us at [email protected] and we'll do our best to assist.

2. Product Type:

   1. Single Purchase: Meaning you're selling this product as an individual product

   2. Bundle Purchase: You can create bundles of digital content. Choosing Bundle will reveal the bundle menu where you can attach other products created within your site.

Content Accessible only with a Subscription?

Check this box if you're not interested in selling your product individually through your Mavenseed site. Instead of an Add to Cart, logged out, not subscribed members will see a Subscribe button.

For members which are subscribed, they will see a View button when logged in and active.

Add product to a subscription plan

After you've decided to sell the product, added a price and saved it. You'll have the ability to also assign the product to an existing subscription plan directly from the sell tab on the product.

The media tab within your site admin is where you can upload, organize, and edit images or videos within your site.

In most cases you will upload images using the editor within posts, pages, and other content. But it's possible to upload images here that you can group into albums, which can be displayed as a leaf within the page builder.

Uploading Media

Simply drag and drop images into the main screen to upload them. They will immediately start processing and will be available for organizing or editing. Clicking on the image will allow you to edit the title and/or caption.

Creating Galleries

Within the Albums tab, you can create galleries made of images. Click the Add Gallery button, then give it a title and description. After creating the gallery you will be presented with a screen that will allow you to choose images from your gallery to populate the album with.

You can also drag and drop images onto this screen and they will be preselected once they are done processing.

Displaying Galleries

Use the page builder to display a gallery on your website. The images will be displayed in a lightbox when clicked.

1. Create a new page, then click the "Edit Landing Page" button

2. Click this button to open the page builder leaf panel.

3. Locate the Gallery page leaf in the panel, then drag it onto the screen.

4. Within the settings, choose the album that you just created. You also have a few additional options like how many columns to show, and how big the spacing should be in between the images.

Google Analytics is a free tool provided by Google to gain a deeper understanding of your customers. Google Analytics gives you the free tools you need to analyze data for your business in one place.

To learn more about Google Analytics visit here.

Setup

Once you create an account with Google Analytics, locate your tracking ID. Google recently updated Google Analytics, so we currently support two different forms of tracking ID's.

Legacy Google Universal Analytics - UA-XXXXXX

Google Analytics 3 Measurement ID - G-XXXXXX

Paste in your code and click Update Google Analytics

Upgrading to Google Analytics 4

Google is now prompting all Analytics users to upgrade to version 4. The process is painless but it does take a few steps on your end. Start by logging in to your Google Analytics account. You should see a banner like below. Just click "Let's go" to get started.

If you previously dismissed this banner, you can access the GA4 Setup Assistant within the admin section of your Google Analytics account.

All it takes is a click of a single button, and GA4 will start collecting data. Nothing else needs to happen within your Mavenseed site.

Memberships enable you to exchange any amount of content for a regular payment from your customers. This is an effective way to offer a multitude of content for a lower initial cost, since the cost of access can be spread over time.

We have a complete section dedicated to the creation of subscription plans;

• ,

The Orders page of your admin view gives you quick access to all of the orders your customers have purchased from you.

View an Order

To view a single order click View in the order list, which will take you to a details screen for that specific order.

From this detail screen you can see the specific details, such as transaction information, what the customer purchased, the associated customer or guest email, and access to the Receipt.

Edit an Order

To modify a Order click the three dots next to View to bring up the Actions dropdown and then choose Edit:

From here you may modify the associated customer or change the guest email on the order.

Delete an Order

You may remove an order from the Actions dropdown in the index view by clicking Destroy or by pressing the Delete Order button on the single order view. Clicking either of these will present with you a confirmation prompt, preventing accidental deletions.

Refunding Orders

Orders can be refunded by viewing the order in admin, and clicking the blue "refund" button at the top right.

Once presented with the form you can choose the amount to refund, add any notes, and additionally revoke access for any of the items within the order.

Once an order item access is revoked the customer will no longer have access to this product, and a label will appear as such after you've processed the refund.

Offering team plans through your Mavenseed site

If you're offering subscriptions to your customers, you may be interested in enabling a group, school, and or team to join your site in an economical way. With Mavenseed, you're able to create custom team plans which give you direct control over pricing and the # of members within that team subscription.

First we'll need to define our team subscription plan

While logged into your Mavenseed admin account click on > ecommerce > Subscriptions > Subscription Plans > Create a new Subscription PlanThe default for this is empty. This means that the subscription plan will not provide support for Teams to the customer.

Only after updating this field with a number, will it activate the Team tab for the customer. If you put 10 as the value, then the customer will be able to invite 10 other people to share their subscription.

What your Team Subscriber owner sees.

When a team subscriber joins, the next step for them would be to create the actual team by visiting their Account > Team and filling in the Team Title + Description.

Once you've updated your team's information, the "Add Team Member" menu will appear below. Here is where the team lead may invite users to their account via email.

Once invited the team admin has the ability to copy the invite link and revoke the invite.

When a team member joins, they will share the access permissions from the team subscription plan subscribed to by the team owners. To see if they're part of a team, they would visit account > Subscription

It's quite common for Mavens to create products that are related to another product, such as a Beginner, Intermediate, and Advanced set of courses. Each of these course products may be offered individually through Single Purchases but you may also combine them into a grouped product through the use of Bundles.

Bundles are any combination of Courses, Downloads, and Live Streams.

How to create a bundle

First decide which type of bundle you'd like to create. In our case we're going to create a download bundle. Start by heading over to downloads in your site admin, and clicking the green New Download button on the top right.

1) Create a new download as you by adding in Title & Short Description to get things started,

2) On the Edit screen you're welcome to fill in additional information; images, categories and authors,

3)Click on the Sell Tab, Scrolling down to paid access and choose Bundle underneath Product type. This of this product you're creating as the wrapper or basket you're going to add your other products to.

4) Click the + Add Products button to choose which other products you'd like to include within your bundle.

5) Click Create Product.

6) View the bundle page to further customize the page through the

When you're ready mark your bundle as public. 👍

Any customer that purchases the bundle will immediately have access to all products included. ed products would be if purchased separately.

As a customer to Mavenseed (Maven) and or your customers themselves are able to change or cancel their subscription.

Let's go over how to change a subscription on Mavenseed.

Changing Subscriptions as a Maven

While logged into your Mavenseed admin account, choose Account from the drop-down menu underneath your Avatar dropdown. From there click on the Subscription tab.

On the right hand side you'll see an info block containing information regarding your subscription on Mavenseed. To change your subscription to a new plan, click the green (change) link.

Displayed by default will be the current plan you're subscribed to. To explore other plans click the Swap link to the right. This will bring up a window of available subscription options. Click on the desired new subscription.

This will update and display what the new pro-rated charge amount will be.

Here you can manage all of the comments on your site. There's a few different sections that use comments:

• Posts

• Projects

• Exercise Submission instructor chat

You can view all of your comments within the Comments Tab (located in the Activity menu), and you can view individual comments by clicking on any comment on the main list.

While viewing the comment, you can respond directly within admin. You'll also be able to see the data that we send to , and the data that they return by clicking the Request or Response links.

If there's no Akismet list items here, it means the comment was left before we implemented this new system on Dec 7th 2022.

Marking as spam (or ham)

It's inevitable that some spam will get through to your site. If this happens, you can mark the comment as spam, which will do two things:

• send the data back to Akismet to "teach it" to do better next time

• deletes the comment

You can do this right from the list of comments on the main page, or by using the dropdown button menu when viewing an individual comment.

Conversely, if a legitimate comment was marked as spam, but it's not spam, then you'll have the option to mark it as ham.

If these controls are not present, it means the comment was left before Akismet was implemented, or the Akismet request is missing (which should never happen, but if it does, it could indicate a bug).

The Activity menu item gives you a view of what's happening across your entire site.

It's based on an underlying events system that is constantly monitoring your site and logging events for everything from viewing a page and adding something to a cart, to leaving a comment, or completing a course.

The main dashboard shows all events along with a graph. The date picker can be used to select a range, and all of the data on the page will be updated to reflect the range chosen.

Below those two charts we have two additional areas for event reporting; the Latest Activity Card, and the Trending UTM Campaigns Card.

Latest Activity

We track a lot of events on your site, and that can be a little overwhelming to keep track of. To help mitigate this, you can "subscribe" to different events. That's what will show here in this area. Any new items will be displayed as such, and when viewed, will automatically mark it as read.

The settings can be accessed by clicking the gear icon in the upper right hand corner. Search and select the events that you wish to see here, and only those will be displayed.

Trending UTM Campaigns

If any page on your site is visited and the link contains UTM Parameters, we'll create a report for that. This can be extremely helpful in determining which marketing campaigns are performing the best. In this card we'll show the top 10 trending campaigns.

Clicking the View button will bring you to a custom giving you a breakdown on the UTM Source, UTM Content, UTM Term, and top referring domains.

In addition to our Developers API, Mavenseed can integrate with the services you already use to expand your reach, help you manage customer support, and to automate your systems.

Our current list of integrations include:

• Mailchimp

• TaxJar

More integrations are being added all the time, further enabling you to grow your business.

In most cases your customers will cancel & manage their subscription through their account. In the scenario you're asked or need to edit & or cancel a customers subscription, this can be done through your Site Admin > Subscriptions

To cancel a customers subscription:

In the scenario you need to cancel a customers subscription, this can be done in a couple ways; through the Mavenseed web interface, or directly from Stripe.

Cancelling a members subscription through Mavenseed.

To reach the members subscription, click on eCommerce and then Subscriptions in your Site Admin menu. Under the ALL SUBSCRIPTIONS tab, search for the member. Once you see them click View.

In the upper right hand corner, click the three vertical dot menu to bring up the Cancel option. Clicking the Cancel menu will confirm your request one more time before processing. This will cancel the customers subscription to cancel at period end on Mavenseed and Stripe.

Deleting a Subscription

If you need to completely remove all records of the subscription being attached to your customer. This is when you'd Delete Subscription. Keep in mind this does not update Stripe, and it's recommended that you also remove the Subscription from the Customers Stripe account.

After a customer subscribes to any of your plans, they are redirected to a welcome page that shows a success message, and a link to view their subscription details.

This page can be replaced with a custom page, giving you the freedom to design with the page builder tool.

To create a custom welcome page:

1. Click on Content, then Pages

2. Add a new page with a title of Welcome Customer

That's it! You can change the title of the page, and so long as the slug (the part in the URL) of the page is "welcome-customer" then we'll display your custom page instead of the generic one.

On this page you can view a list of all events for your site. There are quite a few, but using the filtering controls you can decide which events to view.

Clicking a single even will bring you to the Single Event view.

Adding lessons to your course.

Depending on the type of course you're building, you are able to add multiple types of lessons to the chapters within your course.

As the amount of content you have on your site increases, you may find yourself needing to organize it. Categories are a great way to do so.

To create a new category for your site

1. While logged into your Maven account, click the Content then Categories link in the left-hand menu,

Create content faster with templates. If you're creating a series of pages, or live streams on Mavenseed which share a similar format or page layout you're going to love templates with

Where can you find templates?

On any piece of content the page builder is active on, you'll be able to utilized templates. Templates can be found by clicking on the three dot menu next to the page builder icon.

Mavenseed integrates with two different eCommerce vendors; Stripe, and PayPal (via Braintree currently). Each vendor is very different in how they support subscriptions, but we've worked to bridge the gaps where we can, with regards to varying feature sets.

The Process

On May 25, 2018 the GDPR (General Data Protection Regulation) became effective and enforceable. This set of regulations grants rights to citizens within the European Union and is meant to strengthen and unify data protection. Mavenseed is fully committed to helping you achieve compliance, and as a platform we will apply these high privacy standards to everyone, even non-EU citizens. Here is what it means to you.

What's GDPR?

The GDPR (General Data Protection Regulation) gives EU citizens full rights over their data and how it's used. Failure to comply can result in steep fines. Under the GDPR, your rights include:

Viewing Your active subscribers

Clicking on Content then Subscriptions on the left-hand side admin menu will bring you to your Subscriptions home page. Here customers whom are subscribed to your plans will be displayed.

Within the communication settings you're able to link your existing Mailchimp account, add address that shows up on invoices and control customer activity email notifications.

Site Email: Appears as the "From:" field on transactional emails.

Revenue Report

Your site settings control how your site appears to your customers. By adjusting your site layout, communication settings, and 3rd party integrations.

• Site Name: The name of your site, should have been populated from what you entered when you created your account.

• Site Description: This will show on social media when your site is shared.

Importing a course can be done in three different parts.

1. Import Courses

2. Import Chapters

3. Import Lessons

Import Courses

Let's start with importing the basics of a course Start with a CSV file that contains the following column names.

When you're ready to import courses, log into your Mavenseed site and click on the in your Avatar drop-down menu.

1. Click on the Sites Tab,

2. On the site you're looking to import data into, click the three dot menu item and choose Data Imports,

3. Click on the "New Data Import" green button in the top-right corner,

4. Choose "Courses" as the import type

Import Chapters

Next, we'll need to import the chapters for the courses. Here's what your CSV file should look like before importing.

When you're ready to import the chapters, log into your Mavenseed site and click on the in your Avatar drop-down menu.

1. Click on the Sites Tab,

2. On the site you're looking to import data into, click the three dot menu item and choose Data Imports,

3. Click on the "New Data Import" green button in the top-right corner,

4. Choose "Chapters" as the import type

Import Lessons

Finally, we'll need to import the lessons that are part of the chapters, inside of the course. This one is a little more in depth due to the nature of a lesson.

Create a gift card product and sell it to your customers!

When a customer purchases a gift card, the gift card recipient will be sent a one-time use coupon code. Getting this setup is super simple.

Create Gift Card

Gift Cards can be created under the eCommerce tab.

After creating the gift card, you can also add an image, which is shown on the product, and when the gift card product is shared on social media.

Sell Gift Card

After you create a gift card, it can be viewed on your site just like other pieces of content.

All Gift Cards - /gift-cards

Single Gift Card - /gift-cards/gift-card-name

At the checkout screen the customer will be prompted to enter the recipient name, email address, and an optional message.

When the customer purchases a gift card, a one-time use coupon will be generated and mailed to the recipient email. These can be viewed in the Coupons section, and are distinguished with a Gift Card label for easy reference.

We don't recommend deleting these auto generated coupons.

How to create a manual order for a customer

Start by visiting your Mavenseed site admin, click on Orders and then click the green Create Manual Order button in the upper right hand corner.

This will bring up the New Order form. Before proceeding make sure you know which customer, product and price the transaction is for.

1. Add Customer: Here you can search for the customer you'd like to process the manual order for.

2. Add Items:

   1. The Item Title: This can be exactly the name of the product or something that best describes the product,

Clicking Create Order will send the email, and redirect you to the order details page. The customer will be able access their downloads at any time by logging into their and visiting the tab.

Each event comes with some information that can be helpful when working with marketing campaigns. In addition, if the event has to do with something that needs your attention, like answering a question, or responding to a comment, you can do that directly from the event itself!

Answering a Question

Questions asked on your content (if enabled) can be answered from within the event. This is the same as viewing the question on the front-end of your site from the community and answering it there.

Grading a Submission

When clicking on an Exercise Submitted event, you as the Maven will be able to pass or fail the submission and leave additional feedback.

Replying to a Review

If you have the activated from the , customers will be able to leave reviews on your products. You'll also be able to reply to those reviews from your event list.

Responding to a Comment

If you have the activated from the visitors and members will be able to comment on your posts. You'll also be able to reply to those comments without ever leaving the Mavenseed admin.

By default your site's menu will include links to the various features that are available within Mavenseed. As you begin structuring your content, you have the ability to rename and re-order these to your liking.

To add a new Link

While viewing your Settings > Links within your site's admin, click on the Add a Link link just below the existing site links in place.

At any time you may click and drag the order of your links to adjust how they display on your site.

If you happen to remove one of the core pages, no worries. Here is a list of core links available within Mavenseed.

Here's a few pages you can link to:

• Blog /posts

• Courses /courses

• Downloads /downloads

• Streams /live-streams

To add a submenu or nested menu

While viewing the Links tab within Settings, click the drop-down menu next to any existing link.

This will crate a drop-down menu within your main navigation.

Customize your site and make it yours by including your logo, and adjusting the color scheme and layout options.

• Primary Color: Primary color is the color used for all buttons, links, and other call outs,

• Text Color: Primary color used for text used on your site,

• Background Color: Primary color used for the background of your site's pages,

Header Layout

The header layout changes the structure of look of the navigation and logo bar at the top of your site. You may choose between a condensed version for a cleaner, more simple look, or a version with a header bar that offers more separation between the header and the rest of the page.

Page Layouts

After creating a page, scroll down to reveal further display options for that specific page. Header, Page and Footer Layout & Page Width + Background Images.

Adding a Header Script

This allows you to extend functionality in many ways. For example, you might enable customer support chat with Helpscout's beacon, integrate with HelloBar for simple popups, or even use custom CSS to further modify the look and feel of your site.

To copy in a header script

1. Login with your Mavenseed account and click on the settings menu item within your Site Admin.

2. Click on the Scripts menu item on the right,

3. Here is where you can paste in your custom CSS, or 3rd party scripts. Multiple scripts may be added.

4. Click Update Site Scripts to see the results on your live site.

Additionally, you're able to add scripts to be loaded in the footer of each page of your site. Depending on the service you're integrating with, this may be required. To do so follow the same steps above, simply adding code to the footer section within Scripts.

Examples of services and usage of the Header Script field.

Custom CSS

If you'd like to push your Mavenseed site beyond the default options, and are savvy enough to do so. Paste in your custom CSS here to change background colors, image placements and much more.

Read more on .

Example Services to consider

- A support messaging platform designed to keep your customers happy and your team in sync.

- An easy way to gather visitor behavior through heatmaps, video records and funnel conversions,

- Is a great way to add product announcements, messaging and email collecting pop-ups.

- Online support, marketing and documentation tool.

Click the drop-down menu on the right hand side of the subscription row you'd like to edit.

While you're restricted on some things you may edit on an active Subscription plan, you're able to adjust the following;

Offering Subscriptions on your site is a great way to grow recurring revenue, while delivering consistent value to your supporters.

To get started, we'll first need to set up a plan(s) to allow your customers to choose from.

Plan Setup

Click on the Subscriptions link within your Site's Admin. This will list all of your subscribers to your Maven site.

What is Stripe?

Stripe is a simple and powerful way to accept payments online. Stripe has no setup fees, no monthly fees, and no hidden costs. Millions of businesses—ranging from startups to Fortune 500 companies—rely on Stripe’s software tools to accept payments securely and expand globally.

Stripe is available to businesses in 25 countries. With Stripe, you can accept all major debit and credit cards from customers in every country in 135+ currencies. You can learn more at https://stripe.com/customers.

How does Stripe work with Mavenseed?

With Stripe, you may start accepting credit and debit card payments almost instantly. You can either create a new Stripe account, or connect an existing Stripe account if you already have one. Get started .

Is Stripe secure? Will I be PCI-compliant?

Yes! Stripe meets and exceeds the most stringent industry standards for security. Stripe is also audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. (This is the highest level of certification available.)

You can learn more about the technical details of Stripe’s secure infrastructure at: . You can see Stripe’s PCI certification and .

What payment types are supported?

Stripe supports all major credit and debit cards, plus other payment methods. To find out which specific payment methods available in your country, please see Stripe’s page and select your country at the page’s bottom-left corner. Here are some examples:

• U.S. businesses can accept Visa, MasterCard, American Express, JCB, Discover, Diners Club, and China UnionPay.

• Australian, Canadian, European, Hong Kong, and Singaporean businesses can accept Visa, MasterCard, and American Express.

• Japanese businesses can accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

You can also accept gift and prepaid cards of the above types. You can use Stripe to charge cards of these types from customers anywhere in the world.

Stripe also supports Apple Pay, Google Pay, 3D Secure, SOFORT, iDEAL, Giropay, Bancontact, SEPA direct debit, and China’s Alipay.

What is Stripe’s pricing?

Get charged only when you earn money. No monthly fees, setup fees, or hidden costs! For detailed pricing information by country, please see and select the relevant country at the page’s bottom-left corner.

The following examples show basic pricing for U.S. users only:

Credit card processing

• 2.9% + 30 cents (USD) per transaction

• $15 (USD) for disputes

ACH payments

• 0.80% per transaction, with a $5 (USD) cap

Note: Platforms or users processing more than $80,000 (USD) per month may qualify for discounted rates. To schedule a conversation with a sales representative, either contact our support team through the Dashboard or email .

When do I get paid?

Once you’ve made your first charges with Stripe, your first payout will be initiated, and should post within seven days. Thereafter, all US-based merchants will receive payouts on a rolling two-day schedule.

Payout schedules vary slightly for merchants outside of the US. See your country’s .

You can link your bank account, and set the frequency of these payouts, in your Stripe Dashboard’s page. From there, you can also view all payouts from Stripe to your bank account. To learn more, visit Stripe’s documentation on .

How can I issue a refund?

You can issue issue refunds via your Stripe Dashboard. Depending on your customer’s bank, the customer will see the refund show up between 5–10 business days later. Refunds can be whole or partial—that is, you can refund any amount up to the original amount of the charge. For details, see: .

What is a dispute? How do I handle them?

A (also known as a chargeback) occurs when a cardholder questions a charge with their bank or credit card company. When a dispute comes in, Stripe gets information about it from the bank, and displays one of eight reason categories to our users.

Depending on the reason, the Stripe Dashboard will guide the user through submitting the best type of evidence to support the charge, as outlined here: . Once the user submits the dispute evidence to Stripe, Stripe will submit the evidence to the banks/card networks on their behalf, so that the user does not have to deal with these institutions directly.

To be notified about disputes, select email notifications through your Dashboard:. (Select “Email me for: Disputes.”)

Here are some overall best practices for avoiding fraud: .

What will my customers see on their credit card statement?

Customers will see the descriptor that you provide in your Stripe . (Look for the Statement Descriptor field.) You can customize this entry to match your business name or anything more specific you might like.

When to contact Stripe versus when to contact Mavenseed

Contact Mavenseed about these types of questions:

Order-related:

• How much tax is charged on my Mavenseed products?

• Can I accept additional payment methods through my Mavenseed store?

Customer-related:

• How do I get in touch with my customer?

Country and currency support:

• What countries are supported?

• What currencies are supported?

• What international payment methods are supported?

Contact Stripe about these types of questions:

Transaction-related:

• Questions regarding a specific charge, refund, payout, or dispute

• Account-related issues, including account lockouts

• Using the Stripe Dashboard’s functionality and settings

How to contact Stripe

Contact our support team through your Stripe Dashboard. Stripe can respond quickest if you use the following guidelines when contacting us.

Log into Stripe first

Please first log into your Stripe account, then submit a request here: Logging in ensures that we know which account you’re inquiring about. It also shows us that you’re an authenticated user of the account.

Include formatted IDs

To help us solve your issue as quickly as possible, we recommend formatting your inquiry with pertinent IDs, such as:

• Customer Name: Johnny Example

• Customer Email: ​

• Any other relevant Stripe IDs:

  • Charges begin

If your inquiry is regarding a specific card, please include as much information about the card as possible, such as the expiration date, last 4 digits of the card number, and the card brand. However, please never share or send a full card number or CVC.

Add a hosted email address

After submitting your inquiry via the form, Stripe will send a confirmation email that they’ve received your message. So that Mavenseed and Stripe can work together to solve your issue, we’d recommend responding to the confirmation email, to add your [email protected] address into the email thread.

General Stripe support links

For any questions or feedback related to your Stripe account, please or consult Stripe’s . Frequently consulted topics include:

• ​​

• ​​

• ​​

• ​​

Coupons are a great way to promote your content. Coupons can be set up to be used on orders, subscriptions and or both!

Creating a new Coupon

Coupons are available on all paid plans. To begin setting up your first coupon login to your account and head over to your site admin. Click coupons on the left-hand menu. Click the green New Coupon button to get started.

1) Choose the type of product you'd like the coupon to be applied to; or .

2) Choose the amount OR percentage you'd like to take off. You will have to choose one or the other though.

Mavenseed supports 100% off coupons for both orders and subscription. This happens in one of two ways:

• for percentage based coupons, a value of 100 is set into the Percent Off field

• for flat rate coupons, the Amount Off becomes lower than the product being purchased (only applicable to orders).

In the latter example, if you have a product for $50, but the customer has a $100 off coupon, then the checkout will be converted to a free checkout.

3) Enter your Coupon Code. By default we'll auto generate a coupon code for you. You're welcome to edit to something else. Keeping in mind coupon codes are case sensitive.

4 Additional Subscription Coupon Information (Optional) and only applies if you've set the coupon to support subscriptions.

5) Redemption Settings (Optional) Use these options to choose a date that the coupon must be used before, or a limit on how many times it can be used.

6) Regional Pricing (optional) - These settings allow you to support . In a nutshell, if we assume a cappuccino in the U.S costs $4, that doesn't mean that everyone else in the world can afford it. Considering purchasing power parity, that same cappuccino should cost a lot less in some other countries.

With Regional Pricing, you can setup a coupon to be restricted to use by a certain country. When the customer is checking out, we'll display a message to the customer, with the coupon code and a prompt to use it, if needed.

To help with calculating what type of discount you should assign to the coupon, follow this link.

Only users who are visiting from the supported countries will be able to claim the coupon.

7) Supported Products (optional)

Here you can specify what products are able to be claimed with the coupon. If you leave this field blank, the coupon will work with all products. If you add a product here, then only that product will be able to claim the coupon, and the coupon will not work with other products.

After you click Create Coupon, the coupon will be ready to use. If you'd like to make changes visit Coupons within site-admin, and choose edit to the right of the coupon.

Keeping track of coupon usage.

To view analytics of your coupon; number of times used, and if it was used more on subscriptions or orders click the View button under the Actions column while viewing the list of coupons.

Editing your Coupon

Mavenseed supports multiple different types of gift subscriptions, ranging from simple discounts to subscriptions that customers can gift other customers. These are created just like a normal , except that for a gift subscription, you'll specify a (that you've already created) that the customer will be placed on once they claim the gift subscription.

Create Gift Subscription

To start, create a Gift Card like you normally would under the eCommerce tab.

To make this gift card a gift subscription, select the Subscription Plan that you would like to associate with this gift subscription. For example, if you would like to sell a gift card for a 30 day subscription, select any of your monthly plans. If you want to sell a yearly gift subscription, then select any of your yearly subscription plan offerings.