Your Orders page lists all of orders from customers of your site.
The Orders page of your admin view gives you quick access to all of the orders your customers have purchased from you.
To view a single order click View in the order list, which will take you to a details screen for that specific order.
From this detail screen you can see the specific details, such as transaction information, what the customer purchased, the associated customer or guest email, and access to the Receipt.
To modify a Order click the three dots next to View to bring up the Actions dropdown and then choose Edit:
From here you may modify the associated customer or change the guest email on the order.
You may remove an order from the Actions dropdown in the index view by clicking Destroy or by pressing the Delete Order button on the single order view. Clicking either of these will present with you a confirmation prompt, preventing accidental deletions.
Deleting an order is irreversible! Please be absolutely sure this is what you want to do before proceeding.
Orders can be refunded by viewing the order in admin, and clicking the blue "refund" button at the top right.
Once presented with the form you can choose the amount to refund, add any notes, and additionally revoke access for any of the items within the order.
Once an order item access is revoked the customer will no longer have access to this product, and a label will appear as such after you've processed the refund.
Sometimes the transaction happens manually through Check, Handshake or Direct Deposit.
Start by visiting your Mavenseed site admin, click on Orders and then click the green Create Manual Order button in the upper right hand corner.
This will bring up the New Order form. Before proceeding make sure you know which customer, product and price the transaction is for.
The customer must first exist within your site before you can process the manual order. If they don't exist ask them to register for a free account first on your site.
Add Customer: Here you can search for the customer you'd like to process the manual order for.
Add Items:
The Item Title: This can be exactly the name of the product or something that best describes the product,
Clicking Create Order will send the email, and redirect you to the order details page. The customer will be able access their downloads at any time by logging into their and visiting the tab.
Product: Choose the product you're delivering to your customer,
You may add multiple items per order,
Add Payment:
Sub Total and Total are to be filled out manually for greater customization of your transaction and your customers records.
Choose whether you're simply logging the transaction, or if you'd like to send a Customer Receipt via email.
If you send an email receipt, this will automatically send to your customer from your email address set up in your site settings.
